GOO® Customer Service Manager helps your organisation welcome all requests and send these to related departments according to workflows. Customer satisfaction can be achieved by informing them at every steps of solution. Also, our unified communication makes your customer reach services easy and fast.
Customer Service Management
GOO® Customer Service Manager allows you to unify all customer related services for
higher service level, effective process management and making use of cooperative knowledge
Easier Engagement Process and Faster Resolution
GOO Customer Service Manager provides you with multiple engagement methods from self-service portal to direct communication with call center operator or service contact over phone, chat, email, or social media, etc. Our Customer Service Management solution helps you with providing collaborative platform that enables organisation to use cross-channel and cross-department enterprise data and workforces in case investigation.