Self-Hosted
IT Service Management
Key Features
Incident Management
Service Desk Functionality
Knowledge Base
IOS and Android Technician Apps
Dashboards
Unlimited Customer License
Production Support
Forum Support
P1 response time: 7 business days
P1 response time: 7 business days
Standard
Key Features
Additions to Free Version
Service Asset & Conf. Management
Supplier Management
Service Level Management
Service Catalog Management
Periodic Processes
Reports
Free Installation and Education
Professional Customization Support
Production Support
3 Remote Support
Unlimited Email Support
P1 response time: 8 business hours
Unlimited Email Support
P1 response time: 8 business hours
Enterprise
Key Features
Additions to Standard Version
Request Management
Change Management
Problem Management
Production Support
8 Remote Support
Unlimited Email Support
P1 response time: 6 business hours
Unlimited Email Support
P1 response time: 6 business hours
Customer Service Management
Standard
Key Features
Case Management
Outbound Operation
Dialog Management
Conversation Texts
Knowledge Base
Frequently Asked Question
Unified Desktop
Alternative Channels
Business Integration
Outbound Operation
Dialog Management
Conversation Texts
Knowledge Base
Frequently Asked Question
Unified Desktop
Alternative Channels
Business Integration
Production Support
3 Remote Support
Unlimited Email Support
P1 response time: 8 business hours
Unlimited Email Support
P1 response time: 8 business hours
Enterprise
Key Features
Additions to Standard Version
Workflow Management
Production Support
8 Remote Support
Unlimited Email Support
P1 response time: 6 business hours
Unlimited Email Support
P1 response time: 6 business hours