[vc_row css=”.vc_custom_1486499119492{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][vc_column][rev_slider_vc alias=”goo-service-manager”][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1482241827760{padding-top: 4em !important;padding-bottom: 0px !important;background-color: #ffffff !important;}”][vc_column][vc_row_inner equal_height=”yes” content_placement=”middle”][vc_column_inner width=”1/3″][basix_icon_text icon=”FontAwesome-steam-square” custom_image=”13382″ icon_size=”56″ heading=”Service Desk Functionality”]Provide single point of contact to set excellent communication between your IT staff and customers
Learn More[/basix_icon_text][/vc_column_inner][vc_column_inner width=”1/3″][basix_icon_text icon=”FontAwesome-clock-o” custom_image=”13384″ icon_size=”56″ heading=”Service Level Management” align=”center”]Define your key performance indicators (KPIs) according to negotiated service level agreements (SLAs) with customers
Learn More[/basix_icon_text][/vc_column_inner][vc_column_inner width=”1/3″][basix_icon_text icon=”FontAwesome-mobile mobile-phone” custom_image=”13385″ icon_size=”56″ heading=”Mobile Service Operation” align=”center”]Thanks to IOS and Android Service Desk Apps, mobile staffs can handle issues anytime and anywhere
Learn More[/basix_icon_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1487773481348{padding-top: 4em !important;padding-bottom: 1em !important;background-color: #f3f3f3 !important;}”][vc_column][vc_row_inner css=”.vc_custom_1487773373639{padding-right: 10% !important;padding-left: 10% !important;}”][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1487772897012{margin-bottom: 0.5em !important;}” custom_font_size=”1.4em”]
ITIL-Ready Service Desk
[/vc_column_text][vc_separator color=”blue” border_width=”5″ el_width=”10″ css=”.vc_custom_1487772802191{margin-top: 0.5em !important;margin-bottom: 1em !important;}”][vc_column_text css=”.vc_custom_1492544521889{padding-right: 10% !important;padding-left: 10% !important;}”]
Our keywords are Better Experience, Faster Service and Lower Costs. Promote your IT department with an effective IT Service Management software that was designed in keeping with ITIL best practice standards for IT service delivery. Simplify and consolidate service management with our enterprise ITIL-Ready Service Desk.
[/vc_column_text][vc_btn title=”Learn More” style=”flat” color=”blue” align=”center” link=”url:http%3A%2F%2Fwww.goosm.com%2Fit-service-management-service-desk%2F%23incident-management|||”][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text css=”.vc_custom_1487772943048{margin-bottom: 1em !important;}” custom_font_size=”1.4em”]
Customer Support and Help Desk
[/vc_column_text][vc_separator color=”blue” border_width=”5″ el_width=”10″ css=”.vc_custom_1487772802191{margin-top: 0.5em !important;margin-bottom: 1em !important;}”][vc_column_text css=”.vc_custom_1492544627733{padding-right: 10% !important;padding-left: 10% !important;}”]
Provide single point of contact to your customers for all core IT processes and resolve customer issues as lightning. Our automated customer support and help desk environment enhances quality and simplifies customer dialogue in your business. Also, that eliminates and proactively prevent calls before occur with self‑service.
[/vc_column_text][vc_btn title=”Learn More” style=”flat” color=”blue” align=”center” link=”url:http%3A%2F%2Fwww.goosm.com%2Fit-service-management-service-desk%2F%23service-desk-functionality|||”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” parallax=”content-moving” parallax_speed_bg=”2″ css=”.vc_custom_1492541845372{padding-top: 6em !important;padding-bottom: 6em !important;background-color: #ffffff !important;background-position: center;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_row_inner equal_height=”yes” content_placement=”top” remove_column_gaps=”true” css=”.vc_custom_1487778332332{border-radius: 4px !important;}”][vc_column_inner width=”1/3″ css=”.vc_custom_1492543623946{padding-top: 1em !important;padding-right: 2em !important;padding-bottom: 1em !important;padding-left: 2em !important;background-color: #f3f3f3 !important;}”][basix_icon_text custom_image=”13551″ icon_size=”72″ icon_position=”top” icon_style=”circular-background” icon_bg_color=”#ffffff” heading=”Multichannel Front-End Support” heading_type=”h2″ align=”center”]
Provide multiple engagement channels to your customers from self-service to direct contact over phone, chat, social media or email, etc. Performance of first-line support is vital for service quality and organisational efficiency. Our Customer Service Management software provide superb tools for call center agents like Unified Desktop, 360-Degree View of Customer, Scripting, Knowledge Base, Dialogs…
[/basix_icon_text][vc_btn title=”Learn More” style=”flat” color=”orange” align=”center” link=”url:http%3A%2F%2Fwww.goosm.com%2Fcustomer-service-management%2F%23alternative-channels|title:Learn%20More%20About%20Alternative%20Channels||”][/vc_column_inner][vc_column_inner width=”1/3″ css=”.vc_custom_1492543426790{padding-top: 1em !important;padding-right: 2em !important;padding-bottom: 1em !important;padding-left: 2em !important;background-color: #e8e8e8 !important;}”][basix_icon_text custom_image=”13255″ icon_size=”72″ icon_position=”top” icon_style=”circular-background” icon_bg_color=”#ffffff” heading=”Operational Workflow” heading_type=”h2″ align=”center”]
Escalate cases to other departments over case management or automated workflow based system. To solve underlying causes of customer issues, harness organisational effort and knowledge. Our Customer Service Management software connects your customers and departments in disciplinary way. This style of service management result in customer satisfaction and lower support costs…
[/basix_icon_text][vc_btn title=”Learn More” style=”flat” color=”orange” align=”center” link=”url:http%3A%2F%2Fwww.goosm.com%2Fcustomer-service-management%2F%23workflow-management|title:Learn%20More%20About%20Workflow%20Management||”][/vc_column_inner][vc_column_inner width=”1/3″ css=”.vc_custom_1492544018103{padding-top: 1em !important;padding-right: 2em !important;padding-bottom: 1em !important;padding-left: 2em !important;background-color: #dddddd !important;}”][basix_icon_text custom_image=”13667″ icon_size=”72″ icon_position=”top” icon_style=”circular-background” icon_bg_color=”#ffffff” heading=”Outbound Bussiness” heading_type=”h2″ align=”center”]
Outbound in call center operations may change according to business needs like sale, advertisement, e-survey, data collection or informative purpose etc. Our Customer Service Management software help to organise and automate outbound tasks. Application forms and dialogs can be designed with web based drag-drop form builder and attached to tasks to be applied by call center agents…
[/basix_icon_text][vc_btn title=”Learn More” style=”flat” color=”orange” align=”center” link=”url:http%3A%2F%2Fwww.goosm.com%2Fcustomer-service-management%2F%23outbound-call-center-operation|title:Learn%20More%20About%20Call%20Center%20Operation||”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_id=”mobilize-service-desk”][vc_column][vc_row_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1488106698131{margin-top: 2em !important;margin-left: 2em !important;}”][vc_column_text css=”.vc_custom_1488060007399{margin-bottom: 0.5em !important;}” custom_font_size=”1.4em”]
Mobilize Service Desk
[/vc_column_text][vc_separator color=”blue” align=”align_left” border_width=”5″ el_width=”10″ css=”.vc_custom_1488059957687{margin-top: 0.5em !important;margin-bottom: 1em !important;}”][vc_column_text]With GOO® Mobil version, the support team can interfere the cases occurred in your organisation independent of time and place. They can easily monitor the cases opened by the organisational units, record the interventions, change the recording status, and close the cases with the application developed for IOS and Android. Besides, GOO®’s ready IOS and Android apps enable you to do lots of jobs without using browser. GOO® Mobil is everywhere.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”13491″ alignment=”center” css_animation=”bounceIn” css=”.vc_custom_1488058976779{margin-bottom: 0px !important;padding-bottom: 0px !important;}”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1488106133041{background-color: #ffffff !important;}”][vc_column][vc_row_inner][vc_column_inner width=”1/2″][vc_single_image image=”13503″ img_size=”medium” alignment=”center” css_animation=”bounceIn” css=”.vc_custom_1488106144086{margin-bottom: 0px !important;padding-bottom: 0px !important;}”][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1488106655631{margin-top: 2em !important;margin-left: 2em !important;}”][vc_column_text css=”.vc_custom_1488105923658{margin-bottom: 0.5em !important;}” custom_font_size=”1.4em”]
Administration Monitoring
[/vc_column_text][vc_separator color=”orange” align=”align_left” border_width=”5″ el_width=”10″ css=”.vc_custom_1488107826887{margin-top: 0.5em !important;margin-bottom: 1em !important;}”][vc_column_text]
GOO® Administration Screen provides monitoring instantaneously the opened tickets by the IT Service Management, categories, interventions and performance values of processes from the screen specialised for the managers. You can control the situation of all the system at a single glance with developed interface, graphs such as bar charts, map charts, etc. and summary performance values which has been presented by GOO® Dashboard.
[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1488106727825{padding-top: 2em !important;padding-bottom: 2em !important;}”][vc_column width=”1/4″][/vc_column][vc_column width=”1/2″][vc_column_text custom_font_size=”1.2em” css=”.vc_custom_1491553414598{margin-bottom: 0px !important;}”]
“Adaptations to new business require cooperative effort and agile it service management discipline, especially for companies utilising technology”
[/vc_column_text][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1482242186806{margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column][home_cta_bar text=”Boost Your Services with GOO® Service Management Softwares” button_text=”Download Now” button_link=”url:http%3A%2F%2Fmy.goosm.com|||” type=”inline” bar_color=”custom” custom_color=”#292929″ custom_text_color=”#efefef”][/vc_column][/vc_row]
Leave a Reply