Service Level Management
Define your key performance indicators (KPIs) according to negotiated service level agreements (SLAs) with customers
Mobile Service Operation
Thanks to IOS and Android Service Desk Apps, mobile staffs can handle issues anytime and anywhere
Multichannel Front-End Support
Provide multiple engagement channels to your customers from self-service to direct contact over phone, chat, social media or email, etc. Performance of first-line support is vital for service quality and organisational efficiency. Our Customer Service Management software provide superb tools for call center agents like Unified Desktop, 360-Degree View of Customer, Scripting, Knowledge Base, Dialogs…
Operational Workflow
Escalate cases to other departments over case management or automated workflow based system. To solve underlying causes of customer issues, harness organisational effort and knowledge. Our Customer Service Management software connects your customers and departments in disciplinary way. This style of service management result in customer satisfaction and lower support costs…
Outbound Bussiness
Outbound in call center operations may change according to business needs like sale, advertisement, e-survey, data collection or informative purpose etc. Our Customer Service Management software help to organise and automate outbound tasks. Application forms and dialogs can be designed with web based drag-drop form builder and attached to tasks to be applied by call center agents…
Mobilize Service Desk
With GOO® Mobil version, the support team can interfere the cases occurred in your organisation independent of time and place. They can easily monitor the cases opened by the organisational units, record the interventions, change the recording status, and close the cases with the application developed for IOS and Android. Besides, GOO®’s ready IOS and Android apps enable you to do lots of jobs without using browser. GOO® Mobil is everywhere.
Administration Monitoring
GOO® Administration Screen provides monitoring instantaneously the opened tickets by the IT Service Management, categories, interventions and performance values of processes from the screen specialised for the managers. You can control the situation of all the system at a single glance with developed interface, graphs such as bar charts, map charts, etc. and summary performance values which has been presented by GOO® Dashboard.