A single customer view
Customer history, active cases and transactions on one screen; agents work without losing context.
Product · Customer Service
GOO® Customer Service Manager
Unite multichannel customer service, call center operations and workflows in one platform; deliver consistent service at every touchpoint.
Process discipline
Case-type-specific flows, escalation rules and SLA tracking; operations become predictable.
Institutional knowledge
Knowledge base, FAQ and conversation texts standardize responses; first-contact resolution rises.
Modules
Modules
All components of your call center and customer service operation.
Case Management
Workflow Management
Outbound Operation
Dialog Management
Conversation Texts
Knowledge Base
Frequently Asked Questions
Unified Desktop
Alternative Channels
Business Integration
Case Management
Gather customer inquiries in a single record; manage inter-departmental transfer and follow-up.
Workflow Management
Define automatic flows per case type; bind escalations to rules.
Outbound Operation
Plan and monitor sales, information and satisfaction calls through task lists.
Dialog Management
Step-by-step guidance on the agent screen; a consistent, error-free conversation experience.
Conversation Texts
Ready texts by channel and scenario; fast, standard and accurate responses.
Knowledge Base
Put solution knowledge at the agent's fingertips; increase first-contact resolution.
Frequently Asked Questions
Strengthen self-service with FAQ content; reduce repetitive call volume.
Unified Desktop
The customer's full history, active cases and transactions on one screen; a 360° view.
Alternative Channels
Phone, e-mail, web, chat and social media; all channels in one operational layer.
Business Integration
Work integrated with ERP, CRM and enterprise applications; eliminate duplicate data entry.
Call center and customer service
A clear portal for end users
Customer history, active cases and transactions on one screen; agents work without losing context.
- Quick requests through the service catalog
- Guided, effortless issue reporting
- Status and history of reported cases
Unite your customer services on one platform.
Let us evaluate your current call center operations together; plan a demo tailored to you.